Policies

INTERNET FRAUD

We have a ''zero tolerance'' policy regarding Internet fraud or any attempt to acquire Wonderduck products by illegal or surreptitious means. We work tirelessly with local, national and international fraud investigation agencies and employ every legal electronic and administrative means available to discourage, detect, and intercept fraudulent activity at Wonderduck.com. We also aggressively prosecute to the fullest extent of the law those perpetrators apprehended for conducting fraudulent activities at Wonderduck.com.

The agencies with which we cooperate are: the Federal Bureau of Investigation, UPS, US and International Custom Agencies, Interpol, and a variety of International Financial and Banking Fraud Investigation institutions.


STATE TAXES

For further information please contact the Comptroller of Public Accounts, 111 E. 17th Street, Austin, TX 78774-0100, (800) 252-5555.


SHIPPING POLICY

Wonderduck.com shipping charges do not include those additional local, state, provincial, or country taxes, duties, brokerage fees, or tariffs that may be charged the customer depending on the laws, statutes, policies, or Customs regulations of the country of destination of the shipment.

If your order is an International order exceeding $100 (including shipping) or if your order is an International order with a 3rd Party Shipping Address you must contact wonderduck.com at orders@wonderduck.com or call 1-800-876-1697 to confirm shipping arrangements.

If UPS is selected as your preferred shipping method your order will not be shipped to a P.O. Boxes or Personal Mail Boxe (PMB).

A UPS Tracking Number will be e-mailed you within 2 business days.

Three delivery attempts will be made for each order shipped. If delivery is unsuccessful due to a Customer Shipper Address error or if the Customer fails to retrieve the order after timely notice additional charges my be assessed the Customer to complete delivery of the order.


RETURN POLICY

See our warranty page


CANCELLATION POLICY

If you have changed your mind and want to cancel your order, call our Customer Service Department at 1-800-876-1697 or e-mail our Customer Service Department at orders@wonderduck.com as soon as possible.

If your order has not been shipped, we will immediately credit the purchase price in full (including shipping) to the credit card account used when the order was placed. If your order has already been shipped, you will have to return the item(s) you ordered at your own expense to the address provided by the Customer Service Department for us to credit the credit card account used when the order was placed. Please read our Shipping Policy.

Returned item(s) must be in their original package(s) and in "like-new" condition to qualify for a credit to the credit card account used when the order was placed.


PRIVACY POLICY

Privacy Statement for Wonderduck.com

Wonderduck has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.wonderduck.com.

Cookies

To provide better service and a more effective Web site, we use "cookies" as part of our interaction with your browsers. A "cookie" is a small text file placed on your hard drive by our Web Page Server. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Cookies are commonly used on Web sites and do not harm your system. We use cookies in places where you need to register where you are able to customize the information you see. Recording a cookie at such points makes your online experience easier and more personalized. We also use cookies to identify what sections of our site our customers visit most so we can continue to provide more information on the topics and subjects are customers have demonstrated interest. These cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personal information to determine who you are or your e-mail address. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted.

Forms

Your IP address is used to help identify you and your shopping cart while shopping at wonderduck.com.

Our site uses an order form for customers to order products. We collect customers e-mail address, shipping information and billing information. The e-mail address is used to send order confirmation to our customers. The customer's e-mail address is also used to get in touch with the customer when necessary. Billing information is used to charge the customer for products ordered.

Security

This site has security measures in place to protect the loss, misuse and alteration of customer information under our control. All of our transactions are passed through Authorize.Net, the World's leading online credit card processor. Our connection with the Authorize.Net system uses the latest Secure Socket Layer encryption technology to protect all sensitive information.

Contacting Wonderduck

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can email us at orders@wonderduck.com or write to us at:

Wonderduck.com
911 W. Loop 281 Suite 419
Longview, TX 75604